Telecom Lead Middle East: Comptel Corporation, a
provider of operations support system (OSS) software, is expanding in the
Middle East and Africa (MEA) region with the opening of a new office in Egypt.
The company said that the development will allow them to get
closer to its communications service provider (CSP) customers and partners in
the region as well as its recognition of Egypt’s significant telecom market
growth potential.
Comptel is designating Cairo as a hub of its regional
activities, which fulfils its strategic vision of expanding its reach into MEA
and strengthening its presence within the integral Egyptian telecom market.
The company also plans to add to its network of partners,
including local system integration companies, that specialise in the telecom
industry and that play an important role in addressing the market’s needs.
This move is part of our strategic vision to have a
stronger presence within the Egyptian market and engage more directly with our
customer base in this region. We have also identified a strong demand for our
solution portfolio within the market amongst CSPs looking to improve their own
customer interactions and service offerings, and, in turn, expand their
businesses,” said Syed Veqar ul Islam, senior vice president, Middle East &
Africa, Comptel.
The company reckons that the new operations further enables
it to help CSPs better engage with the customers to enhance
subscribers’ satisfaction and loyalty and drive new revenue
opportunities.
The new office, located at Smart Village in Cairo, will be headed
by Ahmed Hamza, head of cluster, Egypt & Saudi Arabia. The new office will
include both sales and service teams deployed to ensure rapid and effective
customer and business service support.
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editor@telecomlead.com
