Time Warner Cable on Thursday said its customers in New York City and Los Angeles will be getting improved broadband speeds.
For the purpose, Time Warner Cable has improved network performance in the first phase of this initiative in NYC and L.A.
Time Warner Cable Chairman and CEO Robert D Marcus, said: “We’ll triple Internet speeds for customers with our most popular tiers of service, add more community Wi-Fi, improve the TV product.
The cable operator will undertake stringent review and upgrade of every network connection site (referred to as hubs) to ensure optimum service levels are delivered to every neighborhood. Each TWC hub serves thousands of customers with phone, video and data services.
The first four hubs to receive upgrades are those that service customers in West Hollywood and Costa Mesa in California, and portions of Woodside (in Queens) and Staten Island in New York. The company will complete its transformation of the customer experience in both major markets by year-end.
In addition, TWC will begin to convert its network in Los Angeles to all-digital by removing all remaining analog TV channels. This process opens up new bandwidth in the network to be redeployed for faster broadband speeds and other enhanced services. In 2013, TWC completed an all-digital network conversion in New York City.
TWC’s Internet customers in every tier of service served by those hubs will see substantial upload and download speed increases. Customers in the Standard and above tiers of Internet service will be guaranteed the latest generation modems including Advanced Wireless Gateways for Turbo to Ultimate tier customers.
Internet customers with the following current speeds will receive new download/upload speeds:
| Current Mbps Speeds Up to | New Mbps Speeds Up to | |||||||||
| Everyday Low Price Customers | 2/1 | 3/1 | ||||||||
| Basic Customers | 3/1 | 10/1 | ||||||||
| Standard Customers | 15/1 | 50/5 | ||||||||
| Turbo Customers | 20/2 | 100/10 | ||||||||
| Extreme Customers | 30/5 | 200/20 | ||||||||
| Ultimate Customers | 50/5 | 300/20 |
TWC will continue its expansion of free, unlimited use of public Wi-Fi in both markets. All Business Class customers and residential customers with Standard or above Internet service will get fast and reliable connections.
