Telecom Lead Middle East: Bahrain Telecommunications (Batelco) signed a three-year Service Support agreement with Ericsson to ensure high quality network performance and best customer experience in Bahrain.
Ericsson — the world’s largest telecom equipment vendor — will offer support services to Batelco’s network aiming to ensure optimal network performance by offering round-the-clock support to prevent and solve any network disturbance that might impact in-service performance.
Rashid Abdulla, CEO of Batelco Bahrain, said: “Backed by global presence and world class experience in network operations and maintenance, Ericsson can offer the best available support for high quality networks to enhance our customer services even further.”
The support services covers the handling of software support and emergencies as they arise, hardware replacements and logistics minimizing unplanned downtime by providing replacement parts, ensuring users uninterrupted access to their services.
Rashid Abdulla, CEO of Batelco Bahrain
Such support services also allows Batelco to focus on meeting its subscribers’ ever increased demands while also introducing new innovative services that will secure ultimate end-user experience.
Anders Lindblad, head of Middle East Region, Ericsson, said: “While the network complexity is increasing, securing overall network performance is an undisputed factor to exceed the end-user expectations. We are pleased to partner with Batelco to optimize the network performance and ensure the ultimate customer experience management.”
To support and maintain the best networks for operators and offer the best end-user experience, Ericsson provides Global Services – a worldwide workforce of more than 60,000 service professionals with expertise in information and communications technology.
The agreement — announced at the Mobile World Congress 2013 — will strengthen the cooperative relationship between Batelco and Ericsson, and open new prospects for coordination and cooperation between the two companies globally.
