Telecom Lead Europe: Pegasystems, a provider Business
Process Management (BPM) and software for customer centricity, has
launched a new version of its Order Management solution.
The new version delivers a consistent customer experience
across all channels and improves the efficiency and accuracy of order
fulfillment for Communications Service Providers (CSPs).
The company claims that its solution for CSPs is a single
solution for orchestrating orders from quote through fulfillment, integrating
multiple purchase channels and unifying existing product-centric systems.
“The most successful service providers are readily
embracing technology to provide superior and consistent customer experiences
while simultaneously improving their operations. This upgraded solution
empowers them to hit these objectives by driving better anticipation and
quicker responses to their customers’ inquiries and orders,” said Tom
Erskine, Business Line Leader, Communications and Media, Pegasystems.
The upgraded solution includes integration to an
off-board product catalog and product data and aligns with eTOM and SID
standards, helping reduce integration costs to legacy systems and ensure
industry best-practices.
“Pega’s approach to the Order Management process is
quite unique in the industry. Their solution leverages a single platform and
standards-based SID model, allowing service providers to deploy once and easily
reuse across other lines of business. Service providers can take advantage of
Pega’s end-to-end solution to address the unique requirements and challenges
within their enterprise, wholesale and consumer lines of business,” said
Ari Banerjee, senior analyst, Heavy Reading.
CSPs also can integrate Pega’s Unified Marketing
solution, using powerful real-time decisioning to present the right product to
the right customer at the right time, significantly improving offer acceptance
rates.
