Tech Mahindra, a global technology company, has been chosen by Ooredoo Group as the key implementation partner for their ambitious digital transformation project.
This initiative, backed by Google Cloud technologies, is set to modernize Ooredoo’s IT operations and enhance performance across the Middle East, North Africa, and South Asia.
Ooredoo Group is adopting a digital platform-based approach to drive value and elevate customer experience throughout its operations. The integration of Google Cloud’s API Management Platform, Apigee, will play a pivotal role in accelerating Ooredoo’s digital transformation. Tech Mahindra will facilitate the execution of this strategic project across all of Ooredoo’s Operating Companies (OpCos).
“The telecom industry has undergone a significant shift from hardware to software, largely driven by APIs. Businesses are utilizing APIs to deliver digital capabilities and data in a user-friendly manner,” noted Ram Ramachandran, Head of Middle East & Africa at Tech Mahindra.
Tech Mahindra’s deep expertise in digital transformation and their comprehensive understanding of the telecom industry are poised to enrich the experience for Ooredoo’s customers. Collaborating with Google Cloud’s Apigee, Ooredoo is poised to lead the digital transformation within the telecom sector and offer innovative digital services to its clientele.
Sheikh Mohammed Bin Abdulla Al Thani, Deputy Group CEO at Ooredoo Group, commented, “We are partnering with Google Cloud and Tech Mahindra for this transformative project to expedite our digital transformation, enhance customer experience, and fortify our digital ecosystem across our operating companies.”
Ooredoo’s vision is to enhance customer service, bolster its partner network, and swiftly introduce novel and imaginative services by implementing APIs across its organization in tandem with Tech Mahindra and Google Cloud.
Ghassan Kosta, Qatar Country Manager at Google Cloud, emphasized, “The combined expertise of Google Cloud as a global technology leader and Tech Mahindra’s profound grasp of the telecom market will ensure that Ooredoo is well-equipped to spearhead digital transformation, both within its organization and across the industry, delivering digital services to its valued customers.”
