Huawei will invest $350 million in developing methodologies, tools, and platforms for operations transformation, ICT infrastructure transformation — over the next three years.
“To facilitate telecom carriers’ transformation, we will provide a complete set of business solutions that encompass consulting and system integration services,” said Eric Xu, rotating and acting CEO of Huawei at the 2nd Global Services Forum in Zurich, Switzerland.
Huawei in a statement said that the theme of the two-day second Global Services Forum is Re-architecting Infrastructure and Operations for New Growth.
#Huawei’s Ken Wang on creating simple, agile infrastructure & digital operations http://t.co/lvEXCR1xha | #GSF2015 pic.twitter.com/QiZVzWNqaZ
— Huawei Technologies (@Huawei) September 15, 2015
“As the user experience continues to evolve, we need to change our network-centric mindset. We should focus on the end user experience and take a top-down view to explore agile operations and service models that end users will need,” said Xu.
He said Huawei must offer carriers with business solutions through providing new services model. Huawei has also defined operations transformation as its strategic priorities.
Senior telecom executives from Telefonica, Orange, BT, Vodafone, DT, EE, Sunrise, Ooredoo, TM Forum, The Open Group, McKinsey & Company, SAP, OPNFV, ETSI and Forrester will share their ICT transformation strategies, research results, and best practices.
#Huawei #GSF2015 keynote takeaways – Customer Centric Operation Transformation by Roberto Kung, Orange Lab Networks pic.twitter.com/eqWKOV8u6b
— Huawei Technologies (@Huawei) September 15, 2015
“It’s hard to put customer experience at the heart when you are encumbered by legacy systems,” said Chris Williams, director of Service Management at EE. “Customers see the benefit of 4G LTE in the UK, but only if the service is right.”
EA & CX professionals both rate their collaboration as the lowest priority, according to Charlie Dai, principal analyst at Forrester.
Telecoms investment in IT is likely to be misplaced and therefore not margin driving, according to Giuliano Caldo, VP at McKinsey.
Baburajan K
editor@telecomlead.com
