Wipro, which faced decline in its revenue from the technology and communications industry, said its new focus on the telecom industry revolves around leveraging artificial intelligence and automation to transform telecom operations.
Wipro’s website says it works with 50 global telecom operators including Telefonica, T-Mobile, Telenor, among others.
Wipro has generated 15.3 percent or $402 million of its total revenue from customers in technology and communications verticals during the Oct-December quarter of 2024.
For comparison, Wipro generated 5.2 percent of its total revenue from customers in the communications industry alone and another 12.6 percent from technology customers in Q3 of 2020. Wipro’s total revenue was $2.07 billion in Q3 of 2020-21.
Wipro’s industry recognitions for its work in the telecommunication industry are for 2022-23. Wipro says it has 17,000 tech professionals to support its customers in the telecommunication industry.
Wipro website says its clients using AI platforms and automation technologies gain, among other things, a 30-50 percent productivity improvement in eKYC cycles with 35 percent cost takeout and 90 percent improvement in accuracy of resolution of business services.
TelcoAI360
Wipro’s TelcoAI360, which was unveiled at the Mobile World Congress (MWC 2025) in Barcelona, is enabling the India-based technology service provider in positioning itself as a key technology partner for Communication Service Providers (CSPs), helping them reduce operational costs, enhance customer experience, and accelerate time to market for new services.
TelcoAI360 is an AI-first Managed Services platform that integrates Wipro’s domain expertise with AI-powered tools to streamline telecom operations. By automating workflows, managing resources efficiently, and improving network performance, Wipro aims to empower telecom companies to offer differentiated technology solutions at scale and at a reduced cost.
The platform has been designed to provide a unified, AI-enabled solution that integrates multiple telecom technologies, making it easier for CSPs to adopt and implement within their existing network architectures.
A key aspect of Wipro’s telecom strategy is to help telcos improve network reliability and service quality through intelligent automation, real-time monitoring, and predictive maintenance. By using AI to anticipate and prevent disruptions, telcos can offer a more seamless and reliable service to their customers, ultimately driving market share growth.
Another critical element of TelcoAI360 is its AI-driven security framework, which incorporates real-time threat detection and fraud prevention measures to safeguard telecom networks against cyber threats and data breaches.
Wipro’s telecom strategy also emphasizes flexibility and scalability, allowing telcos to adapt quickly to changing market conditions. TelcoAI360 enables seamless interoperability with multiple cloud environments, allowing operators to scale their infrastructure based on real-time demand.
With standardized APIs, the platform facilitates seamless communication between different systems, ensuring operational efficiency and compliance with industry standards. Additionally, it offers customizable customer portals that enhance the user experience while providing visibility into network and service performance.
The partnership with ServiceNow plays a crucial role in enhancing TelcoAI360’s capabilities. By integrating ServiceNow’s Telecommunications industry solutions suite, Wipro is helping telcos break down operational silos, improve decision-making, and gain end-to-end service visibility.
This collaboration underscores Wipro’s commitment to delivering AI-enabled solutions that optimize telecom operations and drive digital transformation across the industry. Through its AI-powered platforms, automation-driven network management, and security-first approach, Wipro is setting new benchmarks in telecom operations, ensuring that CSPs can thrive in an increasingly competitive and dynamic market.
Baburajan Kizhakedath
