Huawei, the world’s leading telecom network equipment maker, is assisting top mobile operators in optimizing costs through innovative technology solutions.
By leveraging Mobile Money and AI applications, operators are creating digital intelligence life entries that offer users a broad range of digital services and novel experiences.
In Africa, Huawei’s Mobile Money solutions enabled an operator to expand from mobile payments to mobile finance. In 2024, this expansion resulted in the operator generating over US$900 million in revenue from mobile finance.
Huawei is helping operators enhance customer experience through AI-driven network improvements. In the Asia-Pacific region, Huawei helped an operator integrate digital twins and AI into their end-to-end Net Promoter Score (NPS) journey. By streamlining processes and breaking data silos between AICC and SmartCare using multi-agent collaboration, user complaints decreased by 30 percent, leading to a significant service NPS improvement.
In China, Huawei partnered with an operator to develop an N-NPS leading network. This initiative reduced customer detractors by 20 percent and improved network NPS by 8 percent.
Huawei has introduced a 3A cognitive network that features real-time service awareness, achievable KPIs/KQIs, and differentiated experience assurance. By utilizing converged data and AI, operators can accurately identify user profiles, enabling personalized promotions through optimal channels. This approach shifts the focus from traffic monetization to valuable traffic and experience monetization.
Spatiotemporal digital twins play a crucial role in transforming best-effort networks into differentiated experience assurance for high-value scenarios and services. Huawei has demonstrated this by helping an operator develop the best driver-experience network for delivery drivers. This network attracted 380,000 delivery drivers as customers and contributed to a 6 percent revenue increase within one quarter.
Similarly, Huawei’s SRCON spatiotemporal digital twin assisted another operator in building an optimal live-streaming experience network. This enhancement boosted the uplink rate from 3 Mbit/s to over 5 Mbit/s, greatly benefiting content creators.
Given the complexity of modern telecom networks, there is a growing need for AI-driven network stability and operations. The traditional operations model, reliant on human expertise and tools, is evolving into one that integrates AI agents for enhanced efficiency and effectiveness. The goal is to transition from cost-based operations to value-oriented operations.
To support this, Huawei collaborated with an operator to establish a Digital Intelligence Operation Center (DIOC). By integrating Huawei’s NOC, SOC, and NPM solutions, the operator achieved an 8.4 percent reduction in traffic loss. Additionally, the operator’s network ranked No.1 in third-party tests for video and gaming experiences in an Asian country.
Further advancements include Huawei’s FME copilot, which has helped operators reduce unnecessary site visits and decrease Mean Time to Repair (MTTR) by 30 percent.
Bruce Xun, President of Huawei Global Technical Service, emphasized the industry’s rapid progression towards fully intelligent operations at the Intelligent Operations Summit during MWC Barcelona 2025.
Bruce Xun highlighted that integrating digital twins with “GenAI+ Predictive AI” will establish a new operations model, fostering collaboration between human and AI agents to drive value across the end-user journey and operators’ value stream.
Baburajan Kizhakedath
