Altice Portugal has selected Anodot, the autonomous business monitoring company, to ensure availability and reliability of service while positively impacting operational costs, brand reputation and overall customer experience.
Altice Portugal, the largest telecom service provider in Portugal, has made significant investments to enhance the overall customer experience and has selected Anodot to autonomously monitor their network and services for customers, including IPTV and video streaming platforms.
Anodot helps telco service providers maintain top quality network performance with autonomous monitoring. Anodot tackles operational network and service issues in real-time, helping eliminate complexity and reducing the time to detect and resolve any potential network and service failures.
“Altice Portugal aims for the highest standards of service quality and customer experience. It is essential to be able to anticipate divergent behavior on our service platforms, so that we can act in a timely manner ensuring that our customers are not affected,” said Jose Pedro Nascimento, Network, Engineering and Operations Director, from Altice Portugal.
