Today’s telecom news includes announcements on ALLO Fiber, Soracom, Xfinity, among others.
ALLO Fiber Teams Up with Vida to Bring AI Agents to Business Communications
ALLO Fiber has selected Vida to introduce AI-powered agents for its business customers, expanding intelligent communications and customer engagement capabilities across its fiber network. The partnership enables businesses to deploy AI agents that can answer calls, automate routine customer interactions, schedule appointments, qualify leads, and provide round-the-clock support while seamlessly handing complex inquiries to human staff. By integrating AI into ALLO Fiber’s business communications portfolio, the company aims to help organizations improve responsiveness, reduce operational costs, and enhance customer experiences without replacing existing workflows. The move reflects growing demand for AI-driven business services as fiber providers expand beyond connectivity into value-added digital solutions for enterprise customers.
Soracom Launches Air RTC Gateway to Connect IoT Devices Directly with AI and Contact Centers
Soracom has introduced Air RTC Gateway, a new service that routes voice calls from IoT devices based on SIM identity to contact centers, VoIP providers, PBX systems, and AI agents without requiring additional software on the device. The solution leverages the built-in VoLTE capabilities of cellular modules, allowing organizations to integrate voice communication into IoT deployments while simplifying network architecture and device management. By assigning routing policies through SIM identities, businesses can securely direct calls to designated destinations for applications such as remote monitoring, industrial automation, field services, and emergency response. The launch expands Soracom’s cloud-native IoT platform with advanced voice capabilities for connected devices.
Xfinity Expands High-Speed Broadband Network to Northwood, New Hampshire
Xfinity announced it is extending its high-speed broadband network to Northwood, New Hampshire, bringing reliable Internet services to additional homes and businesses. The network expansion will provide access to multi-gigabit broadband, advanced Wi-Fi, mobile services, and digital connectivity solutions designed to support remote work, online education, streaming, gaming, and connected devices. The investment is part of Comcast’s broader strategy to expand fiber-rich infrastructure and improve broadband availability in underserved communities. Residents and businesses in the newly served areas will gain access to Xfinity’s Internet portfolio as construction progresses, helping strengthen digital inclusion and support economic development across the region through enhanced connectivity.
SHAFANA FAZAL
