TeleTech Holdings, a provider of transformational
customer experience strategy, technology and business process outsourcing
solutions, has been selected by a top social shopping brand to support its
exponential growth through an improved customer experience.
This top retailer is already well ahead of the
competition in creating a one-of-a-kind social retail experience, and now
they’re counting on TeleTech to help deliver a consistently top-notch customer
service experience that can be maintained in a time of explosive growth,”
said Judi Hand, TeleTech executive vice president and chief sales
officer.
The fast-growing social shopping company generated sales
of over $100 million in 2010. Faced with increased customer demand, the company
recognized that its in-house customer care services were insufficient to
support its aggressive growth strategy.
The company selected TeleTech because of its reputation
for driving increases in customer lifetime value through superior sales and
customer management services.
As a strategic partner, TeleTech will create and
implement an integrated solution using its cutting edge technology
infrastructure to facilitate growth while allowing the company to remain true
to the client’s core brand promise of best-in-class e-commerce, social media
and personal service for each customer.
TeleTech will provide an on-demand solution that responds
to fluctuations in customer. Also, it will provide a team of care experience
associates trained to deliver personalized customer interactions that
strengthen brand affinity and loyalty.
Additionally, it will offer a flexible social customer
relationship management (CRM) system that enables collaboration between
customers and the company’s stylists across a variety of channels, including
voice, chat, self-help and e-mail.
By Telecomlead.com Team
editor@telecomlead.com
