Globe Telecom, a telecommunications provider in the Philippines, has selected the NCR Bill Pay solution allowing customers to pay their bills in a store without employee assistance.
Ed Reyes, director, Stores Transformation Department – Ancillary Business, said: “By providing our customers with the ability to come in and pay their bills through an automated solution, we are giving them a better level of customer service – one that separates Globe from our competitors.”
Following the installation of NCR Bill Pay solution at the retail locations, Globe Telecom has seen improvement in customer adoption of the new technology with kiosk payments significantly exceeding over-the-counter cash payments.
NCR says customers can use the technology to pay bills with credit cards or GCash accounts — a mobile wallet application in the Philippines. The automated solution also enables Globe customers to top-up their pre-paid services or add to the balance of their GCash accounts.
The NCR Bill Pay solution can be easily enhanced with new functionality and services to drive increased business and additional operational efficiencies.
Globe Telecom is also evaluating additional NCR Storefront solutions.
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