T-Mobile has added more fixed wireless access (FWA) customers during Q4 2021 – Q3 2022 as compared with Verizon.
T-Mobile has added 1.7 million FWA customers as compared with 870,000 for Verizon, according to the 2022 State of Fixed Wireless report.
The report provides information on audience demographics, usage trends and activities, why people are switching to FWA and factors behind the segment’s overall growth.
T-Mobile welcomed its two millionth internet customer in the third quarter of 2022, doubling its total number of broadband customers in six months, making T-Mobile the fastest growing internet provider for the last four quarters in a row. FWA is growing by more than 70% across all providers since Q1 of this year.
T-Mobile and Verizon are expected to have 11 to 13 million total FWA customers by the end of 2025.
Several factors are fueling FWA’s growth including decades of customer dissatisfaction with traditional ISPs – traditional ISPs still rank dead last in customer satisfaction among all industries – and a historic lack of choice and competition in vast portions of the country.
“Just one year after fixed wireless entered the broadband scene, we’ve seen remarkable growth, with many customers ditching their traditional ISP,” said Mike Katz, Chief Marketing Officer at T-Mobile. “This report further highlights the massive demand for a new option, and 5G’s ability to meet that need.”
