BT Group has announced its key achievements for the period of April to June 2024. The company reported a 2 percent drop in revenue, reaching £5.052 billion.
The breakdown of revenue shows a 1 percent decline in sales from the Consumer division (£2.399 billion), a 5 percent decline from Business (£1.933 billion), and a 2 percent increase from Openreach (£1.558 billion).
Allison Kirkby, CEO of BT Group, stated: “There is more to do to simplify BT Group and deliver for our customers. We remain on track to deliver our financial outlook for this year and our cash flow inflection to approximately £2.0 billion in 2027 and around £3.0 billion by the end of the decade.”
Main Achievements:
Record FTTP Build: Over 1 million premises passed in the quarter, with an average build rate of 78,000 per week.
FTTP Footprint: Now covers 15 million premises, including 4.2 million rural premises, with initial builds underway for an additional 6 million.
FTTP Customer Base: Surpassed 5 million during the quarter, with orders up 29 percent and a take-up rate of 34 percent. Net additions were strong at 387,000.
Openreach Broadband ARPU: Grew by 6 percent due to price increases and higher FTTP volumes.
Broadband Line Losses: Totaled 196,000, influenced by moderately higher competitor losses and a weaker broadband and new homes market.
Consumer Broadband ARPU: Increased by 1 percent to £42.4, and Consumer postpaid mobile ARPU grew by 0.5 percent to £19.8.
Consumer Base Trend: Improved despite a competitive market, with the broadband base declining by 28,000 quarter-on-quarter (0.3 percent) and the postpaid mobile base decreasing by 15,000 (0.1 percent).
Retail FTTP Base: Grew by 36 percent to 2.7 million, with 2.6 million in the Consumer segment and 0.1 million in Business. The 5G base reached 11.3 million, up 22 percent.
Customer Experience: BT Group’s NPS improved to 25.1, up 0.3 points.
