Telenor Denmark has tapped Nokia Networks to cut the average length of the operator’s network-related customer care calls from 11 to 8 minutes, saving nearly 30 percent of time needed to solve problems.
Reporting Suite for Customer Care, a part of the Nokia Performance Manager, covers 2G, 3G and LTE networks built with equipment from multiple vendors.
More than 60 mobile operators have deployed Performance Manager to manage multi-vendor network performance. Around 160 operators worldwide are using Nokia Serve at Once Traffica to collect real-time network performance data, said Nokia Networks in a statement.
“We aim to provide the best customer service of any operator in Denmark. The new Nokia Networks Performance Manager solution is already aiding us to deliver significantly better customer service levels. Plus, we are able to work more efficiently, which reduces our customer care costs,” said Claus Nielsen, OSS senior developer at Telenor.
Baburajan K
editor@telecomlead.com
