Today’s telecom news includes announcements on F-Secure, NTT DOCOMO, DXC Technology, Telenor, Cox Media, among others.
DOCOMO and F-Secure Launch Major Cyber Shield to Combat Japan’s Growing Scam Crisis
Cybersecurity company F-Secure has expanded its partnership with NTT DOCOMO to deliver enhanced scam protection services to millions of mobile users across Japan. The upgraded “Anshin Security” plans will include advanced tools such as scam detection, malicious link monitoring, and fake image identification to help customers avoid increasingly sophisticated online fraud. The expansion comes as digital scams surge globally, with F-Secure research showing more than half of consumers encounter scam attempts every month. DOCOMO, which serves over 92 million subscribers, aims to strengthen customer trust and mobile security as AI-powered cyber threats and financial fraud continue to rise rapidly in Japan and worldwide.
Telenor Sweden Unveils AI-Ready Customer Service Revolution with DXC
DXC Technology has expanded its partnership with Telenor Sweden to modernize the mobile operator’s customer service systems through a major cloud migration and application upgrade program. The transformation shifts Telenor’s voice and chat operations to a cloud-based contact center platform capable of supporting over 500 specialists and managing more than 300,000 customer calls monthly. DXC also integrated dozens of back-office systems and redesigned call flows to improve efficiency and customer engagement. Beyond infrastructure modernization, DXC will continue supporting Telenor’s customer service applications to simplify operations, accelerate service delivery, and prepare the platform for future AI-driven capabilities. The move strengthens Telenor Sweden’s digital foundation as telecom operators increasingly invest in scalable, AI-ready customer experience platforms.
FTC Fines Cox Media Over AI Consumer Conversation Tracking Claims
The U.S. Federal Trade Commission (FTC) has fined Cox Media Group and two partner firms nearly $930,000 for allegedly misleading advertisers about an AI-powered “Active Listening” marketing service. The companies claimed the platform could monitor conversations captured through consumers’ smart devices and use the data for targeted advertising. However, the FTC said the service did not actually rely on voice data and consumers had not consented to such tracking. According to the regulator, the firms falsely promoted the technology as capable of listening to real-time conversations near smartphones, smart TVs, and other connected devices. The FTC said the case highlights growing regulatory scrutiny over deceptive AI marketing practices and privacy-related claims in the advertising industry.
SHAFANA FAZAL
