Oracle
announced that it will acquire RightNow, a provider of cloud-based customer
services, for approximately $1.5 billion net of RightNow’s cash and debt.
RightNow’s
Customer Service Cloud helps organizations deliver exceptional customer
experiences across call centers, the web and social networks. Together, Oracle
and RightNow can enable a superior customer experience at every contact and
across every channel.
The transaction is expected to close by late 2011 or early 2012, subject
to RightNow stockholder approval, certain regulatory approvals and customary
closing conditions.
“Oracle is moving aggressively to offer customers a full range of
Cloud Solutions including sales force automation, human resources, talent
management, social networking, databases and Java as part of the Oracle Public
Cloud,” said Thomas Kurian, executive vice president, Oracle Development.
“RightNow’s products add leading customer experience capabilities
that help empower companies to interact with and provide a consistent
experience to customers across channels,” said Greg Gianforte, CEO and
founder, RightNow.
By Telecomlead.com Team
editor@telecomlead.com
