HP Enterprise Services announced a new service to help
enterprises and governments gain control of multivendor service environments,
improving overall IT performance and quality while optimizing costs.
Most large enterprises combine services and technologies
from multiple providers to deliver services to their end users. These
multivendor delivery models challenge IT leadership to ensure efficient
workflow, timely problem resolution and adequate service-level performance. The
inability to effectively integrate service delivery in these multivendor
delivery models can lead to poor IT performance and higher costs.
By improving supplier management and the handoffs between
suppliers and internal delivery teams, the new HP Multi-Supplier Integration (MSI) Service helps chief information officers
(CIOs) improve overall IT performance and manage multivendor environment
complexities while keeping costs in check.
With HP as the single service integration and management
layer, clients can focus their efforts on innovation and process improvement.
As a single point of contact, the HP MSI Service drives effective supplier
collaboration, rapid problem resolution and workflow process improvements. In
the event of a service interruption, the MSI Service provides comprehensive
diagnostics, accountability and timely restoration of services.
Clients are embracing hybrid delivery models that
increase complexity with traditional and new ‘as a service’ offerings from
multiple suppliers,” said Rhonda Vetere, vice president, Enterprise Service
Management, HP Enterprise Services.
MSI will be delivered through HP’s global IT service
delivery system, which is based upon efficiency and optimization. MSI provides
the people, processes, technology and tools required to manage the delivery of
IT infrastructure to enterprise clients worldwide.
Instant-On Enterprises employ HP MSI Service to improve
service delivery to their end users, which helps improve the speed of
responding to business change. In a world of continuous connectivity, the
Instant-On Enterprise embeds technology in everything it does to serve
customers, employees, partners and citizens with whatever they need, instantly.
The HP Multi-Supplier Integration and Management Service
is expected to be available worldwide on Aug. 31. Pricing will vary based on
solutions components selected, volumes and contract duration.
By Telecomlead.com Team
editor@telecomlead.com
