Telecom Lead America: Genesys announced the acquisition
of LM Sistemas.
LM Sistemas has transformed the Interactive Voice
Response (IVR) market in Brazil with a full-service offering for managing and
delivering self-service.
The result for end customers is a one-of-a-kind branded
experience that makes self-service fun and engaging.
The acquisition brings Genesys self-service applications
with an innovative business model combined with a team of more than 160
self-service experts.
The acquisition supports the Genesys strategy to deliver
unique solutions that combine technology with productized best practices.
The LM Sistemas acquisition expands the Genesys presence
in Brazil and greater Latin America, which is a key growth market for the
company. LM Sistemas additionally expands the portfolio of Genesys voice self
service solutions to include applications and management capabilities.
The addition of over 160 LM Sistemas employees to Genesys
in Brazil more than triples the number of Genesys people serving customers in this
growing market.
LM Sistemas designs, delivers, monitors and optimizes the
entire self-service application and related infrastructure for its customers.
LM Sistemas’ innovative voice applications increase end
customer adoption and bring new levels of engagement to self-service.
Companies benefit through an enhanced brand, a better
customer experience, and increased automation rates.
Current LM Sistemas customer include: SKY Brazil, the
provider of satellite TV services in South America; NET Serviços, Latin
America’s multi-service cable company, offering pay TV, broadband internet
access and voice services through a single cable; and Embratel, a Brazilian
telecommunications company.
LM Sistemas will operate under the Genesys brand
immediately.
Financial terms of the transaction will not be disclosed.
Today’s announcement marks a significant step in the
Genesys growth strategy, bringing unique best practices in-house, while
aggressively expanding our presence in Brazil and Latin America,” said Paul Segre,
President and CEO, Genesys.
The Genesys vision around bringing conversations to
today’s customer experience is a perfect match for the value LM Sistemas brings
to self-service. We now have the backing and experience of a global leader to
take LM Sistemas to the next level of growth and success,” said Alexandre
Bichir, CEO, LM Sistemas.
