include non-Dell systems and devices in Europe, freeing customers from the
burden of managing multiple vendors, disparate systems and service contracts.
With one point of contact and accountability for all
support needs, customers can rely on the proven ability of Dell to manage their
systems, freeing up valuable IT time and resources.
Dell has been providing Multivendor Hardware Support through custom and managed
services offerings for customers in the U.S. and through Dell ProSupport that
includes hardware break/fix, 24x7x365 phone support, escalation management and
collaborative support.
Standardized offering provides customers with a single
source for multivendor support and simplified IT management, regardless of
vendor as IT providers potentially change strategic roadmaps
Hardware support from Dell now available for customers
using HP, IBM, Lenovo and Acer products
According to TBR’s Q1 2011 Customer Satisfaction Study,
Dell ranks No. 1 among Support Providers in Overall Support Providers, and has
been ranked No. 1 in 33 of the 43 reporting periods.
The expanded geographic offering will leverage Dell’s
global ProSupport infrastructure of more than 30,000 technicians supporting
more than 100 countries in 55 languages and offers additional support for
customers with laptop, desktop, workstation and x86 servers from HP, IBM and
Lenovo and Acer.
The expanded capabilities of Dell ProSupport are designed
to help allow customers to optimize their time and resources while providing
industry-recognized support for their multivendor environment.
At a time when other IT providers are questioning the
value of their hardware offerings, Dell is committed to expanding our
industry-recognized support to x86 systems from the world’s largest providers
and we look forward to providing customers in Europe and South America with the
same level of service,” said Steve Schuckenbrock, president, Dell Services
Recently, Dell announced the launch
of the Dell Mobile App for Android, a dual-purpose shopping and support
application that helps people quickly and easily find the right solutions to
pursue their personal passions.
Team
editor@telecomlead.com
