Avaya, a global provider of business communications and
collaboration systems and services, announced it has acquired Aurix, a provider
of speech analytics and audio data mining technology.
Aurix’s technology enables real-time identification, search
and data mining of large volumes of audio and audio-visual material. Built on
scalable, open architecture, the company’s applications integrate with Avaya
Aura as well as applications from other vendors.
“The value of document search engines is widely
understood. There’s another dimension of data that is largely untapped,
however, and that is the information exchanged through spoken interactions.
Aurix’s technology will help enable Avaya’s customers to quickly find the
interactions that can impact their ability to attain high customer satisfaction
and increase revenue generation,” said Brett Shockley, senior vice president, Corporate Development, Strategy,
and Innovation, Avaya.
Aurix’s solutions help increase the efficiency and
effectiveness of customer service and collaboration events, as well as support
compliance requirements and expand business intelligence.
The technologies will be incorporated into Avaya’s Contact
Center and Unified Communications portfolios.
“Voice interactions represent a vast resource of
untapped knowledge. Aurix has focused on building easy-to-use solutions to
extract this intelligence to create competitive advantage. The combination of
Avaya Aura and Aurix’s speech analytics solutions offer a number of
opportunities to create business and customer value that we look forward to
accelerating through this acquisition,” said Peter Rogers, CEO, Aurix.
By Telecomlead.com Team
editor@telecomlead.com
