Telecom Lead India: Amdocs has launched CES 9 to assist Indian mobile service providers to achieve better customer experience.
This major release delivers real-time integration from the device to the network, breaking down the traditional barriers to service and system convergence and enabling enriched customer experiences.
Amdocs CES 9 enables service providers to unleash the power of experience by launching and monetizing innovative offers, personalizing every interaction with real-time insight, and empowering customers to take control of their experiences across any channel, network, service or device – while delivering operational efficiencies.
Flavio Lang, marketing director at Tim Brasil, says with the explosion of connected devices and internet applications, customers have never had so much choice or service accessibility, whenever or however they want. They expect us to offer them the latest advances but to keep the experience simple.
Amdocs says its Multichannel Self Service allows customers to complete 80 percent of common self-service transactions within three gestures.
In addition, Amdocs Proactive Care results in a 20 percent reduction of calls to the contact center.
With real-time proactive care and improved self-service capabilities, Amdocs CES 9 helps service providers improve their Net Promoter Score, the industry-standard measure of customer willingness to recommend, which is directly correlated to customer satisfaction, retention and service provider profitability.
Amdocs Network Navigator simplifies the way network planners, delivering up to 50 percent reduction in time to complete planning, fulfillment and assurance processes for new services and next generation networks.
Amdocs OTT (over-the-top) Monetization enables service providers to partner with content and app providers and increase revenue from these providers by up to 25 percent, and allows end users to benefit from higher quality of service and personalized experiences when consuming OTT content such as streaming video.
Amdocs CES 9 improves operational efficiency and reducing hardware size by up to 30 percent.
Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs, says CES 9 is designed to address service providers’ four business imperatives of simplifying the customer experience; harnessing data; staying ahead of the competition and achieving operational efficiency.
CES 9 will unlock new revenue streams and business models for service providers.
