Allied First Bank has selected Interactive Intelligence Group’s enterprise IP
telephony software suite, Customer Interaction Center (CIC), for use throughout
its organization.
Allied First Bank selected Interactive Intelligence Group’s CIC as a
replacement for an existing Avaya system in order to simplify IT management and
improve customer service.
“We evaluated several vendors, but selected CIC because of its unique
single-platform, all in-one software architecture. This architecture made CIC a
clear winner because it gave us all the functionality we needed without having
to add programmers or support staff to manage it,” said Andy Hardin, vice
president of operations and marketing, Allied First Bank.
CIC will give Allied First Bank functionality for IP PBX, unified messaging,
voice mail, desktop faxing, interactive voice response (IVR), automatic call
distribution (ACD), recording, and reporting.
CIC’s customizable IVR menu and skills-based routing will help the bank get
callers to the right person faster for more effective customer service. By
reducing transfers, productivity will also increase. The bank also anticipates
greater insight into information about calls.
Allied First Bank purchased CIC through Interactive Intelligence reseller,
Adapt Telephony Services, who is also managing the deployment.
By Telecomlead.com Team
editor@telecomlead.com
