Incognito Software Systems, a provider of broadband service orchestration software solutions for digital service providers, announced that Optima Italia has gone live with Incognito’s Digital Experience (DX) Solution to streamline and improve the customer experience.
Optima offers an integrated collection of services, including electricity, gas, mobile, and Internet for business and residential markets. Incognito Software enables Optima to centralize and streamline the management of all devices in its network.
Optima selected Incognito to support them in their automation efforts based on Incognito’s expertise in enhancing subscriber experience, reducing operational costs, and supporting the delivery of innovative services into the connected home.
“It was quickly apparent that Incognito could offer a great platform implementation, with system go-live in a matter of weeks,” said Paolo Primiani, Network & Voice engineer at Optima Italia.
