About 400,000 residential broadband customers moved to higher speed plans in the June 2021 quarter as the recent trend of Australian consumers upgrading to faster NBN connections continued, the ACCC’s latest NBN Wholesale Market Indicators Report reveals.
Consumers and businesses increased their subscription for higher speed services of 50Mbps or above in the June quarter. Almost three-quarters of all NBN wholesale connections are now at speeds of 50Mbps or above, including 17.3 percent of all services at speeds of 100Mbps or above.
“Most broadband customers are using higher speed tiers and that is a result of more retail providers and NBN promoting higher speed plans,” ACCC Commissioner Anna Brakey said.
“NBN Co’s incentives for retail providers, such as its ‘Focus on Fast’ promotion, have been welcome as many Australians work and study from home.”
Retail service providers acquired more bandwidth over the June quarter, up 9.2 percent, which resulted in total Connectivity Virtual Circuit (CVC) acquired per customer increasing from 2.54Mbps to 2.74Mbps. The amount of bandwidth acquired is one of the key factors that impact customer experience.
Wholesale market shares for the four main retail service providers — Telstra, TPG and Optus — remained fairly stable in the June quarter. Of the smaller retail providers, Aussie Broadband made strong gains and accounted for 26 percent of the wholesale services added in the quarter, lifting its market share to 4.7 percent.
