SMB telecom voice and data services market in the US is expected to grow at a CAGR of over 6 percent during 2017 – 2021 and reach $17.68 billion in 2021, according to Technavio.
Wireless operators such as AT&T, Verizon and T-Mobile are focusing on improving the quality and affordability of their services to the SMB business segment of the US enterprises.
“The carriers have begun capital allocations to make network upgrades to the core connectivity infrastructure, especially with the developments in IoT technology,” said Jujhar Singh, a lead M2M and connected devices research analyst at Technavio.
Growth drivers
# Demand for quality over voice services in the US
# Increasing demand for mobile UC
# Growing small and medium businesses in the US
Small and medium business segment of overall US enterprises accounted for more than 50 percent of the US revenue in 2016. In 2016, there were more than 30 million small and medium businesses in the US.
SMBs get the maximum gains from VoIP services from operators. SMBs outsource communications requirements that save them from on-site PBX equipment and reduce cost by cutting the monthly phone bills. The proliferation of UC has helped smaller companies improve productivity.
