Mitel, a provider of unified communications and
collaboration (UCC) software solutions, announced the newest version of Mitel
Contact Center Solutions.
The Latest version of Mitel Contact Center Solutions is
expected to expand the flexibility of contact centers with the addition of
social media monitoring and the capability for agents to serve customers using
any device.
With this new version of Mitel contact Centre Solutions,
enabling agents can integrate their businesses with the third party social
media monitoring applications for proactive response. Enabling agents can also
work from anywhere and any device, giving contact centers managers to serve the
customers for better business continuity.
“Our contact center customers gave us consistent
feedback on their needs; greater flexibility for how and where their agents can
work and the ability to interact with their customers no matter what medium
they use, be it social media, voice or messaging,” said Ron Wellard,
executive vice president and general manager, Mitel
Communications Solutions.
The scalability has also improved with the increase
capacity in the solution. The contact center manageability and scalability has
improved with a new, easier to manage Interactive Voice Response (IVR)
solution, providing the ability to quickly and easily build and manage call
flows via a drag and drop graphical interface.
“Mitel Contact Center Solutions enables us to easily
scale up our capacity to meet periods of peak demand, and Visual Workflow
Manager lets us better manage the customer experience with call flows that can
be quickly and easily changed to ensure we are providing the information and
resources that best address a specific customer’s needs,” said Jimmy
Everingham, project manager at Hoburne Holiday Parks.
By Telecomlead.com Team
