HP Enterprise Services announced that it has signed a
five-year extension of its agreement with Loan Value Group LLC (LVG) to provide
full-scale contact center and customer support functions.
This agreement provides LVG with increased flexibility as
it ramps up operations of its Responsible Homeowner Reward (RH Reward) program,
which provides incentives to eligible homeowners burdened with negative equity
to remain current on their mortgage payments.
By taking advantage of HP’s scale and experience, LVG will be better able to quickly respond to market demand and support the launch
of new portfolios of loans.
RH Reward is the only program available in the
marketplace today that has the scope and structure to fundamentally change the
way the U.S. mortgage industry addresses strategic default,” said Frank
Pallotta, executive vice president and managing partner, Loan Value Group.
With HP, we have a partner with the scale, experience
and infrastructure needed to ramp up a program of this magnitude and support
rapid growth as we continue to execute our business strategy,” Pallotta added.
RH Reward is an industry-changing program for owners of
mortgage risk, including mortgage providers, servicers, insurers and investors.
As the only incentive-based program in the mortgage industry, RH Reward has the
ability to address potential strategic default in the more than 10 million
homes in the United States with substantial negative equity.
This exposure represents nearly $2 trillion of mortgage
debt, the vast majority of which is held by the U.S. government, banks and
investors around the world.
Being able to quickly scale to changing market
conditions while improving customer service is critical in the mortgage business,”
said Mark Boelens, general manager, Financial Services Outsourcing, HP
Enterprise Services.
HP is uniquely positioned to provide the distinctive
capabilities and services that industry innovators like LVG demand, with a
robust contact center portfolio that enables them to seize market opportunities
without straining internal resources,” Boelens added.
HP
has more than 30 years of experience providing an array of contact center
services to more than 500 clients around the world. More than 30,000 agents
from 112 global contact centers in 34 countries collectively support 51
languages with native-speaking agents. HP’s extensive contact center experience
can help increase wallet share, market share and loyalty by optimizing customer
relations.
Recently, HP announced the launch
of the updated HP Pavilion dm1, a consumer notebook PC featuring a gloss finish
or HP Soft-touch Imprint design, Beats Audio and HP Premier Experience an
exclusive set of innovations designed to improve on the Microsoft Windows
experience.
By Telecomlead.com Team
editor@telecomlead.com
