Telvista announced the launch of the company’s Social
Media Center in its Dallas, Texas location. The Social Media Center, which
overlooks the 600-seat contact center, will serve as a control room for a team
of analysts monitoring social media for its clients.
Recognizing the growing importance of social media on
customer service and loyalty, Telvista developed its Social Media Services
offering that will help clients leverage this movement to improve customer
loyalty to their brands.
A team of experienced social media analysts will
use best-in-class technologies to provide key services that enable clients to
engage more effectively with their customers. Services will include the
following: Listening, Notification, Response, Analytics and Contact center
integration
By leveraging Telvista’s Social Media Services, clients
will be able to: Get real-time visibility into what customers are saying about
their products, services and marketing programs; Manage brand reputation by
responding to customers quickly and on their terms; Identify competitive
offerings and respond with specific strategies and Improve customer retention
and loyalty.
Innovation at Telvista now includes social media
services for our customers. We see social media as a high growth sector with
more and more companies recognizing the need to understand and shape what
customers are discussing about their brand,” said David Arellano, chief
operating officer of Telvista.
By Telecomlead.com Team
editor@telecomlead.com
