Who’s Claire Gillies, the next CEO of BT Consumer?

BT Group said Claire Gillies will become CEO of Consumer on April 1.

Claire Gillies BT Consumer
Claire Gillies BT Consumer

Claire Gillies will replace Marc Allera who has decided to step down as CEO of its Consumer division on 31 March 2025. Marc Allera was with BT Group for the last nine years.

Marc Allera has contributed significantly to BT’s growth, and to multiple key initiatives such as leading the team through the integration of EE into BT Group, the creation of the BT Sport joint venture with Warner Bros Discovery, and launching New EE as lead consumer brand.

Profile of Claire Gillies

Claire Gillies has more than 23 years’ experience in telecoms, having worked at Bell Canada since 2000 in a variety of senior leadership roles. Most recently, she was President of Bell Canada’s Wireless and Consumer Divisions where she ran a business generating CA$14bn (c.£8bn) in revenues with more than 8,000 colleagues and over 20 million customer subscriptions.

Claire Gillies also ran The Source, Canada’s largest consumer electronics retailer. Claire Gillies has a BSC and MBA.

Claire Gillies was the winner of the Top Executive award by the Globe and Mail, in addition to Alumni of the Year for McMaster’s DeGroote School of Business. She is a member of the International Women’s Forum Fellow’s Program and proud vice chair of Kids Help Phone, a youth mental health charity. She is also co-chair of their Feel Out Loud Campaign.

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