Upp, a Fibre-to-the-Home (FTTH) provider in the UK, has selected Enxoo, a telecom-specific digital transformation solutions, to deliver its cloud-based BSS solution.
Enxoo also delivered the front and back-end development of Upp.com, a mobile-ready website that captures data from visitors and customers directly in the BSS. The website features an innovative customer portal for self-service, troubleshooting, billing, and FAQs for the customer.
Upp’s consumer and business customers benefit from Web-to-Lead and Web-to-Order functionality on its website. Customers can check service availability, buy products, upgrade their packages and make or change appointments with service engineers.
The seamless integration of Enxoo for Communications with various Salesforce platforms, ERP and other systems provides Upp with a fully automated Lead-to-Cash cycle with zero-touch processes, ensuring full data transparency, operational visibility and efficiency.
Upp plans to invest £1 billion to roll-out a full fibre network to more than 1 million premises by 2025 in eastern England. Upp has support from investment group LetterOne and is deploying its own regional fibre backhaul networks to capitalise on the growing demand for ultrafast broadband.
“We started Upp at the beginning of 2021 and went live with the Enxoo-delivered Salesforce solution six months later – all accomplished without a single meeting in-person,” said Alex Marshall, Co-Founder and CTIO at Upp.
Artur Ostrowski, Chief Commercial Officer at Enxoo, said: “We’re seeing a number of FTTH providers recognize the opportunity to automate their sales, marketing and back-office processes. They’re putting fibre in the ground but also streamlining how customers consume their products.”
