Canadian telecom service provider Rogers Communications has hired Google executive Deepak Khandelwal to the position of chief customer officer.
As chief customer officer of Rogers, Khandelwal will be responsible for restructuring the customer experience as part of the company’s Rogers 3.0 strategy. He will be responsible for all customer experience functions including service strategy, customer call centers, field operations, go-to-market and online customer channels.
Khandelwal, who will join Rogers on 10 November, will replace Mike Adams, who will retire in June 2015.
At Google, Deepak is currently working as VP, Global Customer Experience with customers in over 100 countries. Joined the online search engine major in 2010, he led the transformation of its customer experience operations.
Prior to Google he worked at McKinsey & Company from 1994 to 2010 becoming a principal in 2001. He founded McKinsey’s global customer care practice in 1998 and worked with more than 200 customer care centers to address service strategy and process improvements.
Deepak will report to Guy Laurence, president and chief executive officer of Rogers.
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