Telecom Lead India: Reliance Communications and Alcatel-Lucent have entered into an end-to-end network managed services contract aimed at delivering superior customer experience in Eastern and Southern India up to 2020.
The contract extends RCOM’s existing relationship with Alcatel-Lucent’s for over USD 1 billion. Under this contract Alcatel-Lucent will deliver world-class, seamless voice and data communications services to RCOM customers.
This is the first such contract in Indian telecom industry where a National Long Distance network and Access network (Enterprise) is being outsourced to deliver world-class service delivery and assurance performance.
Alcatel-Lucent will enhance Reliance Communication’s operations, and synergize hitherto independent wireless and wireline teams to form a single network management organization. The contract will help Reliance Communications strengthen its focus on growing its business, with top-of-the-line services to customers.
Alcatel-Lucent will set up and operate next-generation OSS (operations support systems) and introduce advanced real-time optimization tools to improve network performance across Reliance’s wireless, wireline, long-distance, fiber and utilities’ functions. Alcatel-Lucent will offer services including benchmarking and radio frequency coverage testing, and service delivery management
RCOM and Alcatel-Lucent will work together to create the pathway required by the emerging demands for data-driven and multiple device-led usage of communication solutions and applications by Indian telecom customers.
Alcatel-Lucent will streamline Reliance Communication’s operations, bringing together previously independent wireless and fixed-line teams to form a single network management organization. Alcatel-Lucent also will drive a standardization of the tools, processes and best practices that are applied across the business.
Alcatel-Lucent will be responsible for improving network performance and ultimately consistent service quality, with the goal of increasing customer satisfaction and retention across all geographies as per the contract.
According to Gurdeep Singh, chief executive officer, Wireless Business, Reliance Communications, the contract will enable Reliance Communications to take the lead in offering next generation telecom solutions that will meet and exceed the expectations of its customers, and help them to transit from voice-led usage to a seamless data experience across multiple devices and platforms.
Rajeev Singh-Molares, president, Asia-Pacific with Alcatel-Lucent, said, “This business association is an extension of our long-standing relationship with Reliance Communications, and our commitment to India. It also demonstrates our renewed focus on managed services as we apply greater selectivity on more value-added contracts. The enormous scope of this agreement will bring a wide variety of skills, expertise and hands-on know-how that we can leverage for the benefit of others.”
