Grameenphone, a leading mobile communication service provider in Bangladesh, has completed the deployments of Ericsson’s Mediation solution. This advanced technology efficiently gathers, processes, and standardizes vast amounts of data from the network, enabling improved operational efficiency and service delivery.
The Ericsson Mediation solution is vital for processing over six billion records per day, covering the data of Grameenphone’s 100 million-plus subscribers. This technology helps the CSP gain critical insights into network performance, customer behavior, and billing accuracy, ensuring a better experience for its users.
Key advantages of the solution include real-time data processing, mediation of various data formats, support for multiple network technologies, and high-volume data management with low latency. This standardized data is utilized for billing, reporting, and other analytical purposes.
Niranjan Srinivasan, Chief Information Officer of Grameenphone, highlighted how this deployment paves the way for hyper-personalization and AI-based insights, leading to enhanced billing accuracy and improved customer experience.
Grameenphone has added 2.3 million mobile phone subscribers, reaching 85.3 million at the end of the second quarter of 2024. 58.3 percent of Grameenphone’s total subscribers, or 49.7 million, are using mobile internet services. MyGP app is the largest local self-service app in Bangladesh with 20 million monthly users. Grameenphone’s Q2 revenue rose 5.6 percent to BDT 42.2 billion.
Grameenphone CEO Yasir Azman emphasized that the Ericsson Mediation technology strengthens Grameenphone’s leadership in digital innovation, enabling the company to cater to evolving digital needs and support Bangladesh’s digital transformation.
