Telecom Lead Europe: Tangoe, a global provider of
communications lifecycle management (CLM) software and related services,
announced that its solution enables mobile carriers and their customers
to eliminate bill shock.
The company re-affirmed that its CLM solutions support recent
EU roaming rules designed to address the issue of mobile bill shock.
Tangoe’s solutions, including Real-Time Telecom Expense
Management (rTEM), provide visibility and control of mobile expenses for
carriers and businesses, enabling compliance with the European Parliament’s
regulations regarding roaming on public mobile telephone networks and other
potential regulations by government agencies around the world.
The European Union is only the first of many global
entities that may regulate mobile roaming costs. In addition to the
requirements of recent regulations, mobile carriers have long recognized bill
shock prevention as an essential part of protecting their users and reducing
operating costs,” said Daniel Rudich, SVP rTEM business development, Tangoe.
Tangoe’s rTEM solutions provide mobile users with a
comprehensive suite of solutions that can protect users from unexpected and
costly overages in their mobile bills, allowing them to focus on growing their
businesses and optimizing their workforce productivity.
Bell estimates that enterprise customers regularly pay
as much as 20 percent more than their budgeted wireless data plans due to large
file transfers to employees or using company equipment for personal reasons,
which is magnified when roaming,” said Scott Wambolt, senior vice president,
Bell Mobility.
The company said that its rTEM bill shock solution is
available to carriers in Canada, Australia, and Latin America.
Bill shock hits one in two mobile phone users: study
Macquarie University Australia said Bill shock is hitting
nearly half of Australian mobile phone users and is costing the country more
than $557 million a year.
45 per cent of mobile phone users suffered bill shock
last year, with the median overspends $40 per bill, according to the State of
the Mobile Nation report by Macquarie University.
editor@telecomlead.com
