Telecom Lead America: Intelliverse, a cloud-based
communications provider for enterprises, announced Futura Card Services, a
prepaid financial services company, has selected its prepaid services market
solution.
Intelliverse’s Prepaid Services solution is designed
specifically for a company like Futura Card Services, and is able to be quickly
customized with its Customer Management Line solution to fit a company’s
specific needs.
“Our solution is a natural fit for the Prepaid
Services market. When Futura Card Services proposed the bid to us, we were able
to react quickly and make changes to put together a customized solution,”
said Kevin M. Moran, president and CEO of Intelliverse.
Intelliverse’s integrated cloud-based suite of services
blends all of the front-end call routing of its Hosted Interactive Voice
Response (IVR) with the backend call queuing of its Automated Call Distribution
(ACD) solution.
The selection was made because Futura Card Services needed
their databases to integrate with its back-end systems so callers could gain
personalized information such as the remaining balance left on their card.
“We were introduced to Intelliverse and its suite of
services from an existing customer. They delivered the perfect solution on time
and within our budget. It was exactly what we needed. We had no time to spare
and needed a quick, customizable solution to deliver our customers what they
need when they call,” said Meigan Fukushima, VP, partner relations of Futura
Card Services.
Since purchasing the initial IVR solution, Futura Card
Services have added several new applications to the platform and are evaluating
migration of their existing applications to the Intelliverse platform as well.
The capabilities of Intelliverse’s platform and the
ability to customize gives companies like Futura Card Services a way to
differentiate their business with first-class customer service and self-service
options.
A few months back, Intelliverse appointed KV Gopalakrishnan (KVG), as chief executive officer for Intelliverse
Telecom India.
editor@telecomlead.com
