Telecom network maker Ericsson has bagged a managed services deal from Makedonski Telekom in Macedonia, a subsidiary of Deutsche Telekom.
The Sweden-based Ericsson will be responsible for network operations, second-line operations, field operations and operation of passive networks, as well as infrastructure maintenance services for the fixed and mobile networks of Makedonski Telekom.
Under this managed services agreement, the employees of Makedonski Telekom who work in these areas will continue to carry out their tasks in Ericsson as of July 2016.
Andreas Maierhofer, chief executive officer of Makedonski Telekom, said: “The managed services deal with Ericsson will enable us to put even bigger focus on our customers.”
Ericsson uses differentiated engagement models and local knowledge gained from more than 66,000 service professionals working in 180 countries to adjust to the individual requirements of each of the customers.
Makedonski Telekom is providing services to 225,000 fixed line, 1,230,000 mobile telephony, 190,000 broadband and 103,400 MaxTV customers.
Baburajan K
editor@telecomlead.com
