Oracle announced that Hughes Telematics (HTI), a provider
of next generation connected services,extended
its operations to a new consumer business model with Oracle’s Unified Customer
Relationship Management (CRM) and Billing and Revenue Management (BRM)
Solution.
Oracle’s Unified CRM and BRM
Solution is a pre-integrated and configurable solution that enabled HTI to
expand its business model to deliver connected services, customer support and
billing direct to consumers.
“As we looked to expand our offerings to new
channels, Oracle Communications Billing and Revenue Management was the ideal
choice as it integrated with our existing infrastructure, was easy to implement
and provided the scalability necessary to handle an influx of new subscribers,”
said David Cook, IT director, Hughes Telematics.
To support the high volume of subscriptions expected, HTI
needed a sophisticated billing system to integrate with its existing Oracle’s Siebel
CRM and Oracle E-Business Suite Release 12 systems. It then completed the
deployment in less than 100 days to offer these services on new-year models of
a major motor vehicle brand.
HTI wanted to adopt a flexible, commercial-off-the-shelf
architecture that is easy to deploy, maintain and upgrade. It selected Oracle
Communications Billing and Revenue Management due to Oracle’s market leadership
and the product’s proven scalability.
“As communications and machine-to-machine service
providers continue to expand their business models and subscribe new customers,
they must maintain an integrated back-end infrastructure that enables efficient
and streamlined business and customer management processes,” said Bhaskar
Gorti, senior vice president and general manager, Oracle Communications.
By Telecomlead.com Team
