M5 Networks unveils Live Answer Service Metric

 

M5 Networks, a provider of business phone systems, announced the launch
of Live Answer Service Metric, part of M5’s Intelligence package, giving
business clients access to actionable intelligence about call-answer rates at
their businesses.

 

With the Live Answer Service Metric, M5 clients
will be able to determine the exact number of calls that reach an employee, regardless
of which line the customer calls or how many auto-attendants are used to direct
the call.  For the first time, the entire enterprise will have access to
this analytic tool, previously available only with sophisticated call center
packages.

 

“It’s no secret that people hate it when they try to call a
business and are forced to work their way through an auto-attendant labyrinth,
only to end up being greeted by voicemail,” said Brent Barbara, vice
president of Innovation and Integration for M5 Networks.

 

This solution will enable our clients to see the rate at which calls are
answered by a live person, and provide information that ensures they impress
prospects and deliver on service commitments to their clients.

 

M5’s Live Answer Service Metric is available as part of the M5
Intelligence package, a suite of offerings that enables M5 clients to ensure
that their phone system configuration is aligned with the business’ sales and
service objectives and that it is being used to its full potential.

 

“In our business, a single missed call can mean losing the chance
to gain a new customer.   That’s why the Live Answer Service Metric
is the first report I look at every day,” said Carmine Abruzzo, general
manager of Life Quality BMW.

 

By Telecomlead.com Team
editor@telecomlead.com

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