Telecom Lead India: Interactive Intelligence Group, a
provider of unified IP business communications solutions, has completed IP
telephony testing for the Microsoft Unified Communications Open
Interoperability Program.
This testing ensures that Interactive Intelligence
customers running the latest release of its Customer Interaction Center (CIC),
version 4.0, will receive telephony infrastructure and services when
integrating with Microsoft Lync Server 2010 for optimal set-up and support.
Since its inception, Interactive Intelligence has
demonstrated its ability to consistently meet the most stringent Microsoft
product and partnership standards,” said Kapil Sharma, principal group program
manager, Lync Partner Engineering Team at Microsoft Corp.
We have a large number of customers running previous
versions of our software integrated with Lync Server 2010, and now with this
latest testing completed, our customers are once again assured that they’re
receiving a high-quality solution with direct access to joint support,” said
Interactive Intelligence chief marketing officer, Joe Staples.
CIC offers mid-size to large enterprises and contact
centers features for multichannel routing, interactive voice response, call and
screen recording, reporting, outbound dialing, workforce management, Web
self-service, knowledge and email auto response management, and automated
customer feedback surveys.
The combined solution enables CIC users and Lync Server
2010 users to communicate by phone, by Lync instant message, or by video call
from within a single interface. In addition, both sets of users receive
synchronized presence information, along with a common company-wide directory
that can be viewed from within the CIC desktop client.
