Claro Colombia, which has more than 27 million subscribers, has selected Ericsson for an OSS / BSS transformation.
Claro Colombia aims to drive faster service rollout, streamline business processes, and improve the customer experience by making investment in the OSS / BSS transformation project.
Claro Colombia, a subsidiary of America Movil, will deploy Ericsson solutions to replace its legacy OSS / BSS architecture. The deployment targets IT architecture and end-to-end business process transformation to enable self-care services and improved customer service.
The deployment of Ericsson OSS / BSS solutions is part of a multi-vendor project, and will enable Claro Colombia to optimize and automate back-office functions – such as rating and billing. It will also provide 360-degree subscriber views to customer service representatives.
Claro customers will gain from self-care options and high-quality user experiences. Claro Colombia will be able to provide quicker and more agile services to its 27 million subscribers in the country, and take the next step toward becoming a digital operator.
“We have high expectations on Ericsson’s abilities and experience in integrating the elements that will help us to simplify our processes and improve our execution,” said Carlos Zenteno, president of Claro Colombia.
Image source: Columbia.com
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