Telecom Lead India: BSNL and MTNL are meeting
the QoS benchmarks prescribed by TRAI.
A large number of basic as well as mobile telephone
subscribers of the BSNL and the MTNL are not switching over to private players
due to poor mobile network and unsatisfactory telecom service in various
states.
In case of Mobile, only 0.6 percent of total
subscribers have ported out (net) of BSNL till June 2012 whereas in case of
MTNL, this figure is 1.79 percent, said Shri Milind Deora, the
minister of State in the Ministry of Communication and Information Technology.
According to TRAI reports based on drive test of BSNL
network in select cities and of MTNL network in Delhi and Mumbai conducted
by an Independent agency, the service coverage in most of these places is not
100 percent. However, the performance of BSNL and MTNL is comparable to the
service coverage provided by other service providers.
TRAI has been taking various steps to ensure Quality of
Service by the service providers. Some of these steps are as follows:
|
S. No. |
Name of circle |
No. of complaints received for poor mobile |
|||
|
2009-10 |
2010-11 |
2011-12 |
2012-13 (uptoJune 2012 |
||
|
|
BSNL |
|
|
|
|
|
1. |
Andaman & Nicobar |
552 |
406 |
415 |
30 |
|
2. |
Andhra Pradesh |
2812 |
4712 |
6139 |
2081 |
|
3. |
Assam |
4236 |
2555 |
802 |
270 |
|
4. |
Bihar |
28 |
25 |
30 |
19 |
|
5. |
Gujarat |
N/A |
30813 |
60907 |
33765 |
|
6. |
Haryana |
N/A |
2155 |
9267 |
1942 |
|
7. |
Himachal Pradesh |
2004 |
4903 |
3780 |
1643 |
|
8. |
J & K |
80 |
631 |
402 |
305 |
|
9. |
Jharkhand |
27 |
49 |
42 |
20 |
|
10. |
Karnataka |
5458 |
7886 |
8654 |
2456 |
|
11. |
Kerala |
684 |
699 |
566 |
260 |
|
12. |
Maharashtra |
92495 |
69263 |
50551 |
30478 |
|
13. |
M P includingChhatisgarh |
40673 |
30856 |
13044 |
4012 |
|
14. |
North East-I |
N/A |
N/A |
54 |
26 |
|
15. |
North East-II |
25 |
30 |
20 |
11 |
|
16. |
Odisha |
2786 |
2986 |
2665 |
1299 |
|
17. |
Punjab |
397 |
486 |
493 |
204 |
|
18. |
Rajasthan |
N/A |
N/A |
2004 |
571 |
|
19. |
Tamil Nadu |
13968 |
6137 |
5313 |
2595 |
|
20. |
UP (E) |
N/A |
13000 |
12819 |
9788 |
|
21. |
UP (W) |
N/A |
6196 |
4357 |
2038 |
|
22. |
Uttaranchal |
N/A |
1914 |
1810 |
496 |
|
23. |
West Bengal |
699 |
775 |
155 |
11 |
|
24. |
Chennai Telephones |
10800 |
5299 |
782 |
989 |
|
25. |
Kolkata Telephones |
2412 |
4864 |
2733 |
1300 |
|
|
MTNL |
|
|
|
|
|
|
Delhi |
91199 |
82867 |
21520 |
4912 |
|
|
Mumbai |
N/A |
11317 |
26923 |
6878 |
