America assisted the overall enterprise PBX equipment market to grow 6 percent
in 2011 over 2010. Avaya maintains its lead over Cisco in global PBX/KTS
revenue in 2011, while Cisco led in Q4 2011 due to higher average selling
prices on phones.
The growth is welcome news despite the flat final
quarter of the year,” said Diane Myers, directing analyst for VoIP and IMS at
Infonetics Research.
The global PBX/KTS system market totaled $8.43 billion in
2011, up from $7.97 billion.
The top PBX vendors remain in a tight battle to gain new
customers and hold on to existing ones as enterprises migrate to IP and UC
solutions.
With the exception of the two market leaders and
ShoreTel, which posted the highest PBX revenue growth in 2011, all other
enterprise telephony vendors either lost share or stayed flat in 2011.
Pure IP PBX systems and unified messaging were the sole
segments of the enterprise VoIP and UC equipment market to post sequential
growth in the fourth quarter.
For the full year 2011, pure IP PBX line shipments grew
strongest among all market segments, up 12 percent.
The economic situation in North America and EMEA
challenged the PBX and unified communications markets in 2011, as small and
medium businesses did not add employees at a rate that necessitated meaningful
sales of PBX lines, and many continued to hold off on upgrades. Still, from the
year-ago fourth quarter, global PBX revenue is up 2 percent, continuing the
slow and steady recovery recorded throughout 2011 on a year-over-year basis.
