Anchor Bank has selected the Interactive Intelligence
Group all-in-one IP communications software suite, Customer Interaction Center
(CIC), for use throughout its organization.
Anchor Bank is replacing several Nortel PBXs with CIC to
take advantage of the software suite’s single-platform, all-in-one
architecture. The bank plans to use CIC to connect its 16 branch offices
located in Minneapolis and St. Paul for reduced costs and improved customer
service.
We evaluated solutions from Nortel and ShoreTel, but we
chose CIC because its single-platform, SIP-based architecture with both contact
center and business user applications would enable us to most simply and
cost-effectively consolidate communications for our multiple branch offices,”
said David Marks, director of information services, Anchor Bank.
The bank also anticipates improved customer service as a
result of its CIC deployment.
CIC will enable us to transparently route and queue
interactions across our branch offices so customers get served faster and we
can use our staff more efficiently.The bank will use CIC to support mobile
employees as well. We plan to use CIC’s find-me/follow-me feature so employees
are more accessible. This will increase their productivity, while further
enhancing customer service,” Marks added.
Anchor Bank will use the Interactive Intelligence
software suite to support its employees located at its Wayzata, Minn.-based
headquarters, and at 16 branch offices located throughout the twin cities area.
CIC will give bank employees features such as unified messaging, presence
management, mobile communications support, automatic call distribution, and
multichannel recording.
By Telecomlead.com Team
editor@telecomlead.com
