Telecom Lead Europe: BSS provider Amdocs has been
selected by Vodafone Netherlands to deploy an Amdocs Business Support System
solution (BSS) based on Amdocs’ Customer Experience Systems (CES)
portfolio.
Amdocs claims that its business support system provides
an effective way for telecom companies to interact with customers on sales and
services related queries, covering processes such as ordering, provisioning,
fulfillment and invoicing.
Vodafone Netherlands will implement the new business
support system across all customer channels in a phased approach over the next
few years.
“We expect this agreement to enable Vodafone
Netherlands to enhance our customers’ experience across all channels,”
said Ben Kocken, head of Experience, Transformation & Capability, Vodafone
Netherlands.
“This agreement is testament to our deepening
relationship with Vodafone. Amdocs is committed to delivering more value to
Vodafone as it further enhances its operational efficiencies,” said Brian
Shepherd, group president for Amdocs.
In October 2010, Amdocs and Vodafone had signed a global
license and maintenance agreement. This global license and maintenance
agreement enables Vodafone local markets to buy Amdocs products and services
under pre-agreed terms.
TIM Brasil selects Amdocs
TIM Brasil, the second largest mobile service provider
in Brazil, has selected the Amdocs CES product portfolio and a range
of Amdocs consulting, integration and implementation services for its new TIM
Fiber residential broadband service.
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