Today’s telecom news includes announcements on AT&T, Ericsson, Vonage, ServiceNow, Huawei, ZTE, Ericsson, Nokia, among others.
AT&T and Ericsson Sound Alarm on 5G Security Risks
AT&T and Ericsson have jointly released a security blueprint urging the telecom industry to rethink how 5G and future 6G networks are protected amid rising AI powered threats and open, disaggregated architectures. The co-authored paper highlights the need for greater collaboration across operators, vendors, and security firms to address risks from artificial intelligence, open interfaces, and emerging technologies like post quantum cryptography. It promotes a holistic approach that combines current best practices such as zero trust architectures with innovative defenses tailored for modern network evolution. Leaders from both company’s stress that securing future networks requires coordinated industry action.
Vonage and ServiceNow Supercharge Customer Service with AI-Powered Voice Integration
Vonage, part of Ericsson, has expanded its collaboration with ServiceNow by launching a native integration of Vonage Contact Center (VCC) with ServiceNow Voice, powered by the ServiceNow AI Platform. This update embeds enterprise‑grade voice and real‑time AI capabilities directly into ServiceNow Customer Service Management (CSM) and IT Service Management (ITSM) workflows, enabling agents to streamline case handling and improve customer engagement without leaving the ServiceNow environment. The integration automates tasks like incident categorization and workflow triggers, reducing manual effort and accelerating issue resolution.
Vietnam 5G Deals Raise EU Security Concerns
European Union Commissioner for International Partnerships Jozef Sikela has warned that Vietnam’s increasing use of Huawei and ZTE in its 5G infrastructure could discourage Western investors due to potential data security risks. Speaking at an EU‑Vietnam investment forum in Hanoi, Sikela noted that while companies like Ericsson and Nokia continue to be involved, the presence of Chinese vendors in key network roles raises concerns over access to sensitive data and control. He emphasized that reliance on such technology could make foreign investors hesitant. With Asia‑Pacific 5G markets expected to grow rapidly, ensuring secure and trusted infrastructure is critical for economic stability and investor confidence.
SHAFANA FAZAL
