Telecom service provider Vodafone today announced the opening of its customer experience center in India – Gurgaon, Delhi-NCR.
The center located in Gurgaon, Delhi-NCR — spread nearly 2,000 sq.ft – will assist enterprises to improve productivity, cut costs and better the experience of its customers.
The first center was set up in Mumbai, while the Pune center was opened in May 2014.
Vodafone enterprise biz
Naveen Chopra, director, Vodafone Business Services, said the company’s enterprise business revenue doubled in the last four years.
Vodafone India, the wholly-owned subsidiary of Vodafone plc of the U.K., has increased its number of services to four areas from earlier one. Global services, large enterprises, SME and government are the four focus areas for Vodafone.
Government is becoming a strong focus area for the telecom operator.
“We target at least 1 million SME customers in 200-250 cities in India out of 4 million present. At present we work with 200,000 customers. We are moving from mobility and added more capabilities. We have a large fixed telephone network. This was done as part of our expansion plans. We believe that both fixed line and wireless will merge over a period of time,” Chopra said.
Under the large enterprises, Vodafone targets around 5,000 corporates. It has a dedicated team to tap the large enterprises. SMEs are tapped through Vodafone’s 250 channel partners. Telecom operators such as Bharti Airtel and Reliance Communications are also stepping up their enterprise offerings.
Vodafone network
Vodafone, the second largest telecom operator in India based on subscriber base – behind Bharti Airtel, has 135,000 km of optic fiber.
This apart, Vodafone has more than 120,000 BTS / PoP across the country, the second largest telecom market in the world – based on mobile subscriber base.
Vodafone’s MPLS backbone is powered by 10G / 40G / 100G.
Incidentally, Vodafone has India’s largest and world’s second largest 100G network with 49,000 km.
The acquisition of Cable & Wireless is assisting Vodafone to tap large enterprises and MNC corporates in India.
M2M
Vodafone has 300-member team globally – sitting in Germany — for M2M.
M2M may be a reality in 3-4 years in India.
In Mobility, Vodafone has 65,000 customers with 5 million
In fixed, Vodafone has 3,000 customers.
Explaining the M2M use cases, Chopra said that power, automobile, finance, etc. can be the big areas for development.
The company targets to double enterprise revenue in the next 4 years.
