American wireless carrier Sprint today announced the launch of Sprint Direct 2 You promising better services after buying a new device at door step.
As per the new initiative, Sprint will send trained expert to customer’s home, office or other location to assist in setting up a device and transfer content, including contacts, pictures, videos and apps, from their old device to a new one.
The experience also includes the Sprint expert performing a tutorial and offering tips to help the customer become familiar with using the new mobile device.
This new service is expected to place about 5,000 Sprint Direct 2 You cars in major metropolitan areas by the end of the year to make wireless shopping more convenient.
Sprint CEO Marcelo Claure said some customers are reluctant to order online and receive a new device at home because it is challenging to start using it without help. It’s not easy to transfer the contacts, pictures, videos, apps and other content from an old device to a new one.
Sprint Direct 2 You will be available in Kansas City metropolitan area for upgrade-eligible customers. On April 20, Sprint Direct 2 You will be available in the Chicago and Miami markets, with expansion nationally expected to follow throughout 2015.
The Sprint experts are particularly skilled in helping customers make the switch from a phone using the Android operating system to one running on Apple’s iOS, or vice versa.
editor@telecomlead.com
