UK telecom regulator has released its report on the number of complaints from consumers about landline phone connections, broadband, mobile and Pay TV between January and March 2018.
Sky received the lowest number of complaints for broadband, landline and pay TV services, Ofcom said.
Ofcom said it receives nearly 300 complaints a day from consumers.
In broadband segment, TalkTalk customers made 29 complaints (per 100,000 subscribers), followed by BT (23 complaints), Plusnet (20), EE (13), Virgin Media (12) and Sky (5). The below chart indicates the performance of broadband operators in terms of complaints from home internet customers in UK.
In land-phone segment, TalkTalk customers made 20 complaints, followed by Plusnet (15), BT (14), Post Office (12), Virgin Media (11), EE (9) and Sky (5).
In mobile phone segment, Virgin Mobile received 11 complaints, followed by iD Mobile (10), Vodafone (9), BT (8), TalkTalk (5), Three (3), EE (3), O2 (3) and Tesco Mobile (1). The below chart shows the performance of telecom operators in terms of complaints from the mobile phone customers.
In Pay-TV segment, BT received 16 complaints, followed by Virgin Media (9), TalkTalk (8) and Sky (2), Ofcom said.
The above chart indicates the performance of Pay-TV service providers in terms of consumer complaints.
Ofcom said the quarterly report reveals the number of complaints made to Ofcom about the UK’s largest providers of home broadband, landline telephone, pay-monthly mobile and pay-TV services, between January and March this year.
Overall complaints about broadband and landline services decreased last quarter, while there was no change in the total number of complaints received about mobile and pay-TV, Ofcom said.
Sky received the lowest number of complaints for broadband, landline and pay TV services, with Tesco Mobile the best performing for pay-monthly mobile. Sky and Tesco, for several years, have performed consistently well compared to the industry averages for these services, Ofcom said.
