Intelenet Global Services, a part of the
Serco Group, announced the launch of a new delivery centre in Lucknow as part
of a strategic arrangement with BSNL.
Intelenet will provide inbound and outbound
customer support services for BSNL’s operations in the telecom circle for
Eastern UP.
The domestic business of Intelenet
currently has a headcount of over 27,000 employees, and 31 delivery centers,
across 17 cities.
“With a superior set of capabilities
and domain expertise, the move further strengthens our position as the largest
BPO business in the Indian domestic market that helps us offer a broad range of
high quality services to drive better outcomes for our clients,” said
Bhupender Singh, chief executive officer, domestic operations, Intelenet Global Services.
The delivery centre in Lucknow has a
seating capacity of 261 seats and will service BSNL’s base of prepaid, postpaid
and 3G cellular subscribers.
With an initial headcount of 385 FTEs, the
centre will offer multilingual support in English, Hindi and other local
regional languages, thereby creating local employment opportunities in Lucknow.
“The new facility in Lucknow will help
us provide better customer services and support as we expand our telecom
offerings and business in North India. Given Intelenet’s telecom expertise,
domestic reach and operational efficiency, we are confident of consolidating
our position in the Indian market and achieving our business imperatives,”
said RK Agarwal, director – Consumer Mobility, BSNL.
By Telecomlead.com Team
editor@telecomlead.com
